01603 262471

returns & refunds

Our guide to help if you have the need to return your online goods.

Returns Policy

RETURN & REFUND POLICY

Thanks for shopping at Rock Solid Graphics & Print.
If you are not entirely satisfied with your purchase, we’re here to help.

Returns
You have 14 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

Return Address
Unit 12,
Drayton Business Park, Taverham Road,
Drayton,
Norwich,
Norfolk NR8 6RL

Contact Us
If you have any questions on how to return your item to us, please contact us. We’re here to help.

Email: store@rocksolidgraphics.co.uk
Telephone: 01603 262471